Privacy Policy

Data Collection

Through our website, Eastern Gate collects personally identifiable information when you register, place orders, or make inquiries. Such information includes:

Contact information (e.g., name, email, phone number)
Company name, address, and VAT number (for business partners)
Shipping and billing details
Payment data (processed through secure third-party providers)

By providing this information, you grant Eastern Gate your explicit consent to use it in line with this policy and applicable regulations. You may withdraw consent at any time, with future effect. Additionally, visitors may browse our website without providing personal information. However, some services, such as account registration or newsletter subscriptions, require you to accept this Privacy Policy. Eastern Gate retains collected data only as long as necessary for the purposes outlined in this policy or as required by law. For example, customer data related to orders is kept for ten years from the date of the last transaction, while newsletter subscription data is retained until you unsubscribe.

Use of Personal Data

Eastern Gate processes personal data in compliance with Qatari Personal Data Privacy Protection (Law No 13 of 2016) which inherently relates to the GDPR in the EU and broadly follows the general principles established in the European Union Data Protection Directive (Directive 95/46/EC). We act as the controller for the personal data collected and may process it for purposes such as:

Managing visitor and customer accounts
Processing and fulfilling orders, requests, and inquiries
Sending newsletters and marketing materials (with prior consent)
Enhancing the website's content, layout, and functionality
Conducting customer and market analysis

Eastern Gate ensures that all marketing activities are legally compliant and requires your consent to send you marketing communications. You may unsubscribe from these messages at any time.

Data Security and Confidentiality

Eastern Gate values the security and confidentiality of your personal data. We use trusted and secure systems, including SAP and AWS, to store and manage information and implement industry-standard measures to protect your data against unauthorized access or misuse.

Sharing Your Information

Eastern Gate does not share personal data with third parties outside our company except as follows:

Service Providers: Trusted providers who support our operations, such as payment processors or logistics services, may have limited access to data necessary for their functions.
Analytics Providers: Our website uses Google Analytics to analyze user interactions. Refer to Google’s Privacy Policy for more information.
Legal Requirements: In certain cases, we may be required to disclose data to regulatory authorities, law enforcement, or other entities if necessary for compliance.

Your Rights

In accordance with applicable data protection laws, you have the right to:

Access, correct, or delete your personal data
Restrict or object to the processing of your data
Withdraw consent for data processing where applicable
Request data portability

For any data-related inquiries or requests, please contact us at info@easterngate.me.

Third-Party Links

Our website may contain links to third-party websites, which are not covered by this Privacy Policy. Eastern Gate is not responsible for the privacy practices of these websites, and we encourage you to review their policies before sharing your data.

Registering Complaints

If you have concerns about our data practices, you may file a complaint with a relevant supervisory authority or regulatory body.